Secretariat
The Commission is supported by a Secretariat headed by an Executive Secretary.
The Secretariat comprises four separate bureaux, namely,
Bureau of Technical Operations & Rate Economics
Bureau of Consumer Services
Bureau of Legal Services
Bureau of Drinking Water Inspectorate
The bureaux are headed by directors. Financial and administrative support has been provided by an Assistant Manager, Finance & Administration.
Key functions of Bureaux and Departments:
Bureau of Technical Operations & Rate Economics (BTORE):
- To ensure rates set are fair, transparent, objective, predictable, and ensure continuity in the provision of utility services.
- To ensure high level of technical and operational efficiency in the provision of utility services
- Develop rate setting guidelines, technical and operational benchmarks for utilities and an information base
- To monitor the performance of the utilities
Bureau of Consumer Services (BCS):
- To provide responsive management of consumer issues
- To protect the rights of consumers and ensure consumers receive desirable quality of service
- To educate and inform consumers and other stakeholders on their rights, responsibilities and conservation issues
- To ensure effective collaboration between the Commission and all stakeholders
- To establish and manage Commission’s regional offices
Bureau of Legal Services (BLS):
- To provide legal advice on all aspects of Commission’s work
- To draft core legislative instruments, regulations and decisions necessary to give effect to Act 538 and ensuring compliance
- To develop regulations and put in place machinery for receiving and dealing with consumer and operators complaints/disputes
Bureau of Drinking Water Inspectorate (BDWI):
Applies Quality Standards developed by the Ghana Standards Board in analyzing quality of service reports submitted by the water operators to the Commission.
- Investigates alleged breaches of drinking water standards.
- Assists in the development of national drinking water standards
Additional Departments:
Department of Administration:
- To manage the Secretariat and provide administrative support to various bureaux.
- To assist in the recruitment of staff, develop and implement personnel policy and manage the human resources development of the Commission.
Department of Finance:
- To develop financial regulations, authorizations, manage and monitor financial matters of the Commission
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